DR SMART SOLUTIONS
Frequently asked questions
How does it work?
Our smart vending machines offer a wide variety of snacks and drinks. Customers simply browse, make their selection, and pay using secure, contactless payment methods — quick and easy.
Do you charge for installation?
No, installation is 100% free. We cover everything—from setup and restocking to ongoing maintenance and customer support—at no cost to you.
Is there a minimum to have a micro market installed?
We recommend a minimum of 50 people on-site daily and a high foot traffic location. Whether it's a small office or a large facility, we tailor our services to fit your needs.
How quickly can you install after we sign up?
If machines are in stock, installation can be done within days. If we’re ordering new machines, installation usually takes 4–6 weeks after signing the agreement.
Can tenants or employees report issues directly to you?
Yes! Tenants and employees can contact us directly for support, so property managers don’t have to worry about handling technical or service issues.
How often are the machines restocked?
Restocking is customized to your location’s needs. We use real-time inventory monitoring and restock proactively to ensure consistent product availability.
Are there healthy snack options available?
Absolutely. We offer a curated selection of healthy snacks and beverages, including gluten-free, vegan, and low-sugar items to meet your team’s preferences.
Can we customize the products in our micro market?
Yes. We work closely with you to select the right mix of snacks, beverages, and specialty products based on your employees’ preferences.
What is the installation process like?
Our installation process is smooth and hassle-free. We manage everything—from delivery and setup to initial stocking—while minimizing disruption to your space.
What size spaces are your micro markets suitable for?
We accommodate all space sizes—small break rooms, medium offices, or large common areas. Our setups are designed to integrate seamlessly into any layout.
What makes your smart store different from traditional ones?
Our smart stores feature sleek design, advanced tech, contactless payments, and customizable product selections—including healthy and premium items—for a modern, frictionless experience.
How do your services benefit property managers or business owners?
Our service is a no-cost amenity that adds value to your property, improves tenant/employee satisfaction, and requires zero maintenance from you.
What types of payment do your machines accept?
Our machines accept major credit/debit cards, Apple Pay, Google Wallet, and other secure mobile payment options.
Do you require long-term contracts?
Not at all. We offer flexible month-to-month agreements so you can scale or adjust service as your needs change.
How can I contact you?
You can reach us by [phone number/email address/contact form link]. We are always happy to answer your questions.